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VA’s Computer Processing Speeds Assistance to Post-9/11 GI Bill Beneficiaries

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By Hook Law Center

The Department of Veterans Affairs (VA) has dramatically decreased the processing time for applicants to the Post-9/11 GI Bill program, the agency said in a recent press release.

The VA is currently engaged in a program to move from paper-based processing to electronic processing of benefit claims dubbed, the “Long Term Solution.” As a result, currently-enrolled students applying for education assistance under the GI Bill program now wait an average of 6 days for their claims to be processed versus the previous 9 days – a decrease of more than 50 percent.

The news is a bright spot in contrast to recent reports that wait times for veterans applying for other benefits have skyrocketed in recent years to as long as 18 months. New students, however, can expect to see no change in wait time. New students establishing their eligibility for the program for the first time can still expect an average wait time of 24 days.

According to the release, the VA is currently processing 46 percent of new claims for enrolled students electronically. Hope remains high that the computerization of claims processed throughout the VA will dramatically decrease wait times and backlogs of all applications.

The VA has reported providing $27 billion in benefits under the Post-9/11 GI Bill to veterans, their families, and educational institutions over the past three and a half years.

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Posted on Tuesday, April 2nd, 2013. Filed under Veterans' Benefits.